Customer Service

Customer Service The New Clothesline CompanyWe at The New Clothesline Company want you to love our products. We stand behind our products 100%. We're happy to help with any product concerns you might have, whether the item is brand new, out-of-the-box or you've been using it for years.

The New Clothesline Company
1800 S. Loop 288 Ste 396                                                                            
Denton, TX 76205

Email Lisa at for all of your customer service needs. |

Phone: 469-242-6875
Hours (MST): 9am - 4pm, Monday - Friday


Need Help Installing Your LOFTi™?

Click here to watch the LOFTi™ installation video. Click here (PDF) for full instructions.


Click here (PDF) to see a list of Frequently Asked Questions.
Can I order additional parts?

Yes. Please contact our customer service email at or visit our ecommerce site at for additional parts.

General Inquiries

Please contact our Customer Service Department at via email at

Order Status

You will receive an order confirmation e-mail. This will include the tracking number and shipment method of your order. Otherwise, please email Customer Service at and we'll gladly check the status of your order.


We ship via Fed-Ex, UPS and USPS. All shipping prices are based on weight and size. Various shipping options will be given upon checkout.

Web Store Returns

We will gladly refund any item purchased directly from for a period of 45 days from the original date of purchase. We are only able to accept returns on items purchased directly from our online store and not from any of our associated domestic and int'l retailers.

NOTE: If you received an item that was damaged in shipping, please send an email to our Customer Service Department at

How to Return/Exchange an Item

Please email Lisa at for return / exchange instructions.  In addition, you will need to make sure your package has sufficient postage and is sent via a track-able shipper. You will receive an e-mail confirmation when we receive your return. We will review the product and determine if a refund is applicable and will refund your purchase price thru our eCommerce platform, along with an email notification of the refund. If you choose to exchange your item, please indicate that in your email to Lisa.

Product Warranty

Please email our Customer Service Department at with any product issues.